Customer Forum & Product Clinic

An open session for account customers. Half of it is planning — what you expect to need over the coming quarter and how we should schedule it — and half of it is a product clinic, where you can bring the actual problem you are having with equipment, lubricants or supply timing.

On the agenda

• Supply planning for the coming quarter, by site and by product
• Lubricant selection — bring your equipment list and we will work through grades and drain intervals with you
• Verification walkthrough — how we load, meter and document, and how to check a delivery at your own gate
• Account handling — ordering channels, consolidated invoicing and how to escalate
• Open floor — the part we actually learn the most from

Who should attend

• Procurement and operations managers on contract supply
• Fleet and workshop supervisors
• Facility managers running gensets, boilers or commercial kitchens

Lunch is provided. Places are limited so that the clinic stays useful — register through your account officer.